Shipping and Delivery Policy

At Autouniek, we aim to ensure reliable and efficient delivery for all customers. This policy outlines our shipping methods, costs, regions of delivery, and procedures for handling returns.

1. Regions of Delivery

We offer worldwide shipping except for:

Countries under international sanctions.
Regions recognized as sponsors of terrorism.
Areas experiencing active military conflicts (shipping feasibility will be considered on a case-by-case basis).

If you are unsure about delivery to your location, please contact us directly for clarification.

2. Shipping Methods

We provide a variety of shipping options to suit your needs:

Express Shipping:
- Providers: DHL, UPS, DPD, FedEx.
- Estimated Delivery Time: 3–10 business days.
- This option ensures faster delivery at a higher cost.
Standard Shipping:
- Providers: EMS, USPS, Poczta Polska, Ukrposhta.
- Estimated Delivery Time: 10–30 business days.
- A cost-effective option for non-urgent deliveries.

3. Shipping Costs

Shipping costs are calculated based on the following factors:

Weight and dimensions of the product.
Delivery method selected.
Customer’s destination country.

Final shipping fees will be displayed during the checkout process.

4. Order Processing Time

We aim to process all orders promptly:

In-stock items: Processing time is typically 1–5 business days.
Out-of-stock items: Processing may take 1–2 weeks or longer.

For custom or made-to-order products, additional processing time may be required. We will notify you if significant delays are expected.

5. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can:

Track your order directly on our website.
Use the shipping provider’s tracking tool.
Contact us for tracking assistance.

We are always available to help resolve any tracking-related questions or concerns.

6. Returns and Exchanges

We want you to be fully satisfied with your purchase. Returns and exchanges are handled under the following conditions:

Damaged, defective, or incorrect items:
- Return shipping costs will be covered by us.
- Customers must provide photos or videos as evidence of the issue.
- The product must be returned in its original condition and packaging.
Customer-initiated returns or exchanges:
- Return shipping costs will be the customer’s responsibility.
- Items must be unused, in their original packaging, and accompanied by proof of purchase.

To initiate a return or exchange, please contact us at autounieke@gmail.com for further instructions and return address details.

7. Additional Charges

Any additional fees, such as customs duties, import taxes, or other charges imposed by your country, are the customer’s responsibility. These charges, if applicable, must be paid upon receipt of the package.

We recommend checking your country’s customs policies before placing an order.

8. Delivery Delays and Force Majeure

While we strive to meet all estimated delivery times, delays may occur due to:

Shipping carrier disruptions.
Customs processing times.
Force majeure events (e.g., natural disasters, pandemics, strikes).

We are not liable for delays caused by factors beyond our control but will keep you informed of any unexpected disruptions.

9. Contact Information

For any questions or concerns about your delivery, please contact us:

Email: autounieke@gmail.com

Address: 365-389 Patton Dr SW, Atlanta, GA 30336, USA

Thank you for choosing Tuneverse. We value your trust and are committed to providing a seamless shipping and delivery experience.